Question 1

What account types are supported?

Accepted Answer

Dropost supports Instagram Business and Creator accounts only. Personal accounts are not supported because the Instagram API does not allow publishing to personal accounts. You can switch to a Business or Creator account for free in Instagram's settings.

Question 2

How do I switch to a Business or Creator account?

Accepted Answer

Open Instagram > Settings > Account > Switch to Professional Account. Choose either Business or Creator. You will need to connect a Facebook Page for a Business account. Creator accounts do not require a Facebook Page.

Question 3

Why did my scheduled post fail?

Accepted Answer

Common reasons include: your Instagram access token expired (re-connect in Settings), the image does not meet Instagram's requirements (JPEG format, minimum 320px), Instagram's API is temporarily unavailable, or you have exceeded Instagram's posting limits. Check the error message on the failed post for specific details.

Question 4

How do I delete my account and data?

Accepted Answer

Open the app > Settings > Delete Account. This permanently deletes all your data including your profile, posts, media files, and encrypted access token. You can also email us at roman.barzyczak@gmail.com to request deletion.

Question 5

Is my data secure?

Accepted Answer

Yes. Your Instagram access token is encrypted using AES-256-GCM. All communication uses HTTPS. Media files are temporarily stored in Cloudflare R2 and deleted after publishing. We never see your Instagram password — authentication happens through Instagram's own OAuth flow.

Question 6

What are the posting limits?

Accepted Answer

Instagram's API allows up to 25 single-image posts per 24-hour period. Carousel posts count as one post. Reels have separate rate limits set by Instagram. Dropost respects these limits and will queue your content accordingly.

Question 7

Can I schedule Stories and Reels?

Accepted Answer

Yes, Dropost supports scheduling regular posts, carousel posts, Stories, and Reels. All content types are published automatically at your chosen time through the official Instagram Graph API.

Question 8

Do I need to keep the app open for posts to publish?

Accepted Answer

No. Once you schedule a post, our server handles the publishing at the scheduled time. You can close the app, and your content will still be published automatically.

Support & FAQ

Still need help?